Help when you need it
Find your answer, quietly.
Browse the practical questions below. Keep invitation secrets, passkey credentials, recovery codes, and private recovery screenshots to yourself.
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Invitations
I installed Crossed, but the invitation did not open.
Return to the original private message and tap the same invitation again after installation. Do not copy its secret into a search bar, support email, or Play referrer. If Crossed says it is unavailable or expired, ask the sender to create a fresh invitation.
Why did an older invitation stop working?
Only the newest invitation remains valid. Each link is one-use and expires after 24 hours. Creating a new one invalidates the previous link. Keep it private: the first eligible account with the valid link can claim it.
Can I connect with more than one person?
Crossed is a two-person ritual, with one active connection per account.
Crossings
Why did a tap not become a mutual Crossing?
A mutual Crossing forms when two eligible taps reach the server no more than 20 minutes apart. Crossed keeps each person’s unmatched activity private, so a missing mutual Crossing is not evidence about the other person.
When do mutual Crossings appear?
Ordinary Crossings release at 21:00 in the connection’s fixed timezone, captured from the inviter’s Android device when the invitation was created. Matches completed after 21:00 wait until the following evening. The app shows a broad time bucket rather than either exact tap time.
Why can I not tap again yet?
Crossed applies a 20-minute eligibility cooldown. When a mutual match completes, the server keeps one shared cooldown anchor instead of the two original tap times, so the server boundary may extend beyond 20 minutes from the earlier person’s tap. At most 12 Cross submissions per person are admitted for a connection day. The visible number is your private submission count, not proof that every submission was eligible or matched.
Notifications
Why did a Live notification not arrive?
Live Crossings are available as soon as the connection is active, but work only when both people have independently enabled the choice. At most the first mutual Crossing of a day is eligible, with a 25–45 minute random delay. Android notification permission and the Crossed notification channel must also remain enabled. Push delivery is best effort; check the app for released history.
How can I keep the lock screen quieter?
Open Safety and turn off Lock-screen notifications. Android’s own notification settings and device policy can still override how previews appear.
Using Crossed gently
What if Crossed starts to feel tense?
Keep Crossed as a small shared ritual rather than a measure of attention. You can turn off Live Crossings or lock-screen notifications, agree not to treat missed moments as evidence, or end the connection if the ritual no longer feels good. Crossed is not an emergency, location, wellbeing, or monitoring service.
Recovery
What do I need to recover the same account?
Use a saved Crossed passkey or the independently stored one-use recovery code. If every signed-in device, passkey, and recovery code is lost, the pseudonymous account may be unrecoverable.
How should I protect my recovery code?
Store it somewhere only you can access. Never send a recovery code, passkey output, invitation fragment, or device PIN to support or another person.
Account controls
How do I export or delete my data?
In Crossed, open Safety → Account controls. Choose Export my data for the filtered in-app JSON export, or Delete account and data. The deletion page explains what happens to both sides.
What is the difference between ending and blocking?
Both disconnect the pair immediately. Ending allows either person to connect again later; blocking prevents those two accounts from reconnecting and does not tell the other person a block occurred.
Report a problem safely
If the configured support channel is available, include:
- Crossed app version and Android version;
- device model;
- the screen and action that failed;
- an approximate time and timezone;
- whether retrying changed the result.
Do not include: the invitation link or fragment, passkey material, recovery code, device PIN, the other person’s private details, or speculation about whether they tapped.